A Message from the Chancellor
We recently surveyed a random sample of UCSF Medical Center patients, asking them this question: “Would you recommend UCSF Medical Center to friends and family?” For nine out of ten, the response was an unequivocal “Yes.”
It’s easy for me to name patient care as my top priority at UCSF. While growing up in Reno, Nevada, I saw patient care in action nearly every day. My father, a pharmacist, owned the local Keystone Owl Rexall Drugstore. I was a bookkeeper there, and from where I sat I could hear him talk with patients about their illnesses. The compassion with which he performed his job made a lasting impression on me. If someone needed a prescription but couldn’t come into the store, he made sure it got delivered. My siblings were equally affected: Four out of seven of us now work in the fields of health or science.
A UCSF quality improvement program for nurses yielded a dramatic drop in medication errors over a 36-month period at six Bay Area hospitals.
The UCSF Patient Safety Committee uses root cause analysis to approach error analysis and problem solving – and so far, the results are impressive.